Booking Rooms at The Curious Pig in The Parlour
Terms & Conditions
Other PoliciesTerms & Conditions
Barons Pub Company Ltd (hereafter ‘we/us’), trading as ‘The Curious Pig in The Parlour’, submit below their terms and conditions relating to the provision of accommodation and other services at the premises (hereafter ‘The Curious Pig’).
Bookings Confirmation and Cancellations
All bookings will be considered definite only when the deposit payment has been processed by us. This will usually be within 48 hours of receiving your booking and subsequently confirmed by telephone or booking confirmation email. We accept reservations up to 12 months in advance. Cancellations received more than 48 hours from arrival will have their deposit refunded in full. Cancellations made within 48 hours of arrival will, unfortunately, forfeit the full deposit. We reserve the right to charge the full cost of nights not taken if cancelled within 48 hours of arrival or during a guest’s stay. Variations to this cancellation policy relating to block bookings of multiple rooms may be made in individual circumstances in advance of deposit payments.
Check-in / Check-out
Check-in is available from 3pm. Latest check-in is 10pm. Please telephone us if you are running late and expect to arrive later than 10pm so that arrangements can be made to welcome you; we cannot guarantee check-in availability if arrival is significantly later than 10pm. We cannot guarantee access before 3pm but will facilitate early check-in should it be possible.
Check-out is by 11am. Later check-out may be possible and may be subject to a late check-out fee of £25; please discuss your individual requirements with staff at check-in.
Non-Feather Bedding
Those requiring non-feather bedding instead of our usual feather bedding ought to request this change in writing via the ‘comments’ section of the relevant online booking form or booking website process. Although we will try our best, we make no guarantee that requests made less than 24 hours before arrival, or made in alternative ways, can be accommodated. Non-feather bedding is subject to availability.
Liabilities / Property
We do not accept liability for guests’ property at The Curious Pig; all possessions, including vehicles, remain the responsibility of their owners at all times. We cannot accept any items for safekeeping. We advise guests to lock valuables in their room safe. Guests will be held liable for any damage they cause to The Curious Pig or its property, including by their vehicles, pets, children or possessions. Exclusions to this liability will only be waived with the express agreement of a member of the management team. Credit card details are taken as a condition of booking in order to safeguard against theft and damage; deductions will be made in the event of items missing from rooms or damaged upon check-out.
Personal Requests
We do all that we can to facilitate guests’ personal requests, though do not guarantee that all can be met. Requests are best made in writing (preferably by email) or by speaking to a member of the management team.
Offers
All offers and adjusted rates are subject to availability and are at management discretion.
Smoking
Please note that The Curious Pig is fully non-smoking. Those wishing to smoke may do so outside buildings; ashtrays are provided for guest use. Those smoking in rooms may incur a cleaning charge equivalent to one night’s accommodation for the cleaning of curtains, linen, etc. We treat electronic cigarettes and similar devices as cigarettes; please do not use such devices within the main pub / restaurant building.
Internet Use
We offer broadband wireless internet access. A wireless internet network operates in the main pub / restaurant building. Internet access is offered on the condition that it is used legally and responsibly.
Parking
Our generous car park has plenty of parking spaces, though these cannot be reserved or guaranteed.
Dogs
Dogs are welcome at The Curious Pig, though remain the responsibility of their owners at all times. Two of our rooms are dog-friendly, subject to availability. We can provide dog bowls & chews on request. A small charge is payable per dog per night.
Dogs on leads are welcome in the bar, garden, & covered patio areas.
Assistance dogs are exempt from these restrictions and are welcome in all areas and rooms at any times.
Children
Our rooms are intended to be occupied by adults, although children can potentially be accommodated by prior arrangement. Please call to discuss your individual requirements with a manager.
Our pub and restaurant areas are family friendly, with colouring competitions, children’s menus and high chairs available.
Corkage
We do not permit guests to bring their own food or drinks to The Curious Pig. The only two exceptions are celebration cakes and wine. A corkage fee of £12 (£15 for Champagne or other sparkling wines) will be added for the consumption in the pub or restaurant of any bottle not purchased at The Curious Pig.
Guests are asked not to bring their own food or drink onto the property; consumption of food from external sources (e.g. takeaways) may incur a fee of £50 added to a guest’s bill, at management discretion.
Service Hours
Our restaurant opening hours are found on our website. Our bar is not available to guests outside of normal operating hours. Bar opening hours are not extended for the use of overnight guests.
Privacy
We will not disclose your personal information, email address or contact details to any third parties. Information retained will only be used by us for our business use and to keep you informed of our news, services and offers. If you do not wish to receive such information, please inform a member of staff or opt-out by unsubscribing from our mailing list by using the button in the mailing list email footer.
We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our business, employees, customers or the public.
Accessibility
The main pub / restaurant building has step-free accessibility, with an accessible toilet located within the pub. The reception area of our hotel is also accessible step-free. Our ground-floor rooms are accessed by 2-to-3 small steps. At present, our rooms may not be suitable for wheelchair users. Please contact us directly to discuss your requirements.
Whilst providing an emergency out-of-hours contact number, we do not offer routine mobility assistance or care provision to overnight guests.
A small ramp is available for wheelchair users and staff are on-hand to assist with entry to the building.
Our staff are happy to assist any guest to access our policies in the most convenient way and to make the most of their time at The Curious Pig.
Meal Bookings
When booking rooms, we cannot guarantee concurrent availability of the restaurant and bar at busy periods. Whilst every effort will be made to ensure that overnight guests can dine with us, this is subject to availability. To avoid disappointment, we advise those keen to dine with us to telephone us in advance to enquire about concurrent availability. You may then book a table and a room separately through our website booking processes.
Service Charge
Restaurant and bar bills accrued during guests’ stay, if transferred to the room bill, are liable to incur a discretionary 10% service charge, payable when the room bill is settled upon departure.
We reserve the right to alter any of these policies without notice. Any changes to policies will be updated to our website and affiliated websites and filed at the property. Guests are advised to refer back to this website to check for any changes prior to their stay at The Curious Pig. Accessible versions of these policies can be obtained by contacting the Owners. Failure to adhere to these policies will be construed as a breach of contract, subject to civil proceedings and pursuit of losses.
When checked and confirmed in conjunction with the registration process, the guest signature below confers agreement to the above terms and conditions.
Payment Policy
All bookings are subject to payment of a deposit equal to the full cost of stay. Deposit payments will be processed by us within 48 hours of receiving your booking if they have not been automatically processed during the booking procedure. Full payment is required prior to the issuing of any room keys.
We accept the following payment methods: Visa, MasterCard, Maestro, American Express. Bank transfer is possible by prior written arrangement with the Owners.
Outstanding room balances and any restaurant / bar bills must be settled upon departure. All published rates may be subject to alteration without prior notice. All rates include VAT.
Cancellation Policy
We recognise that occasionally your plans can change. Should you wish to alter your booking in any way, please note that any cancellation or alteration must be in either written form (which can be an email to manager.thecuriouspig@baronspubs.com) or in person with a member of the management team.
Cancellations received more than 48 hours from arrival will have their deposit refunded in full. Cancellations made within 48 hours of arrival will, unfortunately, forfeit the full deposit. We reserve the right to charge the full cost of nights not taken if cancelled within 48 hours of arrival or during a guest’s stay. Variations to this cancellation policy relating to block bookings of multiple rooms may be made in individual circumstances in advance of deposit payments.
In order to offset the risk of cancellation charges, we advise guests to consider purchasing an appropriate insurance policy which will cover this eventuality.
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